We want you to love your wall. If something isn’t right, here’s how returns work.
Return window
You can return unopened, unused products in their original packaging within [CONFIRM: number] days of delivery.
What can’t be returned
Products that have been cut, installed or altered
Custom orders, unless they arrive damaged or defective
Samples [CONFIRM]
[CONFIRM: any final-sale items]
How to start a return
Contact us with your order number and the items you want to return. We’ll send instructions and the return address. Please don’t send items back without contacting us first.
Return shipping
[CONFIRM: who pays return shipping, and any restocking fee]. Long items shipped by freight have their own return arrangements. [CONFIRM]
Refunds
Once we receive and inspect your return, we refund the original payment method within [CONFIRM: number] business days. Original shipping costs are [CONFIRM: refundable or not].
Damaged or defective items
If your order arrives damaged or a product is defective, this isn’t a normal return. Contact us within [CONFIRM: number] days of delivery with photos, and we’ll make it right. See also our Warranty page.
